Refund Policy

MoveMynt Refund Policy

At MoveMynt, we strive to provide our customers with top-quality fitness products and an exceptional shopping experience. We understand that sometimes a product may not meet your expectations. Therefore, we have implemented a 30-day refund policy to ensure your satisfaction.

Eligibility Criteria:

  1. The refund request must be initiated within 30 days from the date of purchase.
  2. Products must be unused, in their original packaging, and with all tags attached.
  3. The customer must provide a valid proof of purchase.

How to Initiate a Refund:

  1. Contact our Customer Support team at support@movemynt.com with your order number and reason for the refund.
  2. Our team will guide you through the return process and provide you with a return authorization.
  3. Pack the product securely, include all original packaging, and ship it to the address provided by our Customer Support team.

Refund Process:

  1. Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria.
  2. If the return is approved, a refund will be initiated to your original method of payment within 5 business days.

Exceptions:

  1. We do not accept returns on used or damaged products unless they are defective.
  2. Shipping fees are non-refundable, and the customer is responsible for return shipping costs unless the product is defective.

Defective or Damaged Products: If you receive a defective or damaged product, please contact our Customer Support team immediately. We will arrange for a replacement or a full refund, including shipping costs.

Cancellation Policy: If you wish to cancel your order, please do so within 24 hours of purchase. Cancellations after this period may be subject to processing fees.

Contact Information: For any questions or concerns regarding our refund policy, please contact our Customer Support team at support@movemynt.com.

Note: MoveMynt reserves the right to update or modify the refund policy at any time. Customers are encouraged to review the policy periodically for any changes.